Toni McQueen1 year ago
From my first meeting with Marc (salesman) to the actual installation of my new roof, the experience was exceptional.
Marc spent almost 4 hours inspecting the attic space and roof, taking pictures of any problems that might impact the costs. Within in a day or two I had my professional proposal including pictures.
Once the contract was signed, I received a "What to Expect" email which included all the Project Contacts names and telephone numbers.
Carl (scheduling/deliveries) accommodated my request to have the facia delivered prior to the start date so I could have it all painted ahead of installation. He also had the Sani Can and materials delivered before the start date.
The project started on the agreed upon timeline. Vance (project manager) communicated with me throughout the process providing continuous updates and identifying issues that came up.
One issue that came up, after the roofing materials were removed, is that approximately half of my roof needed to be replaced due to poor installation of my original roof. Imagine my surprise, though there was no way to determine that this would happen. Vance was on it immediately. Maximus contacted me to explain in further detail what had transpired and worked the costs to make it a bit more palatable.
Adrian worked tirelessly to ensure that the crew protect the flower beds by covering them with tarps, as well as, keeping the crew safe.
The crew were friendly, polite and worked extremely hard to complete the project on time.
With such a costly expenditure, I felt completely confident knowing that they were not cutting corners and took incredible pride in their workman ship!! I highly recommend Four Seasons Roofing.
